Frequently asked questions

No, not even a pizza box. Break boxes down, carry them down, and put them in the bins in the garage.

Book the City’s free junk pickup through San José 311, or remove it yourself at your own cost. Ask management where to put it. Furniture, appliances, flooring and construction debris never go in a chute, a dumpster or a common area.

Seven nights in a row, at most. Residents may not park in outside guest spaces.

No. Wash a car only inside your garage, with the garage door closed. Washing a car in a common driveway is not allowed.

Two, at most, per home. They must be usual household pets, such as dogs, cats, fish and birds. Keep them on a leash or in an enclosed area, and clean up after them right away.

No. Barbecue grills, fire pits and outdoor fires are not allowed on decks and patios. The clubhouse has a gas grill: see Clubhouse and shared spaces.

Contact management. Owners and residents can reserve it up to 6 months ahead, for 1 day in any 8-day period. Send the reservation agreement with a $500 deposit. Cleaning fees come out of the deposit.

Seven business days before the move, at least. Every move in and move out uses the moving coordinator. See Moving in and out for each step.

Yes, with a written lease of at least 30 days. Register your tenant with management on the Tenant Registration Form, and give your tenant a copy of the governing documents when they move in.

You do, as the owner. Owners maintain, repair and replace the pipes, water heater, plumbing fixtures, furnace and wiring inside their home or serving only their home.

Grease, oil and food scraps in the sink, and wipes, paper towels, diapers and feminine hygiene products in the toilet. Let fat cool and harden, then put it in the garbage. See Repairs and leaks for the full list.

It depends on the work. Management’s notice gives the hours. Past notices planned from 1 or 2 minutes to about 3 hours per building. Emergency repairs can take longer. More on water shut-offs.

Only when management’s notice says the vendor needs to enter homes. Then be home: past notices said a return visit could cost the owner. Many visits check only the common areas. More on fire inspections.

Yes, even if the new floor is the same kind as the old one. Refinishing does not need approval. See Home changes and approvals for the steps.

Monday to Friday from 7 a.m. to 6 p.m., and Saturday from 9 a.m. to 6 p.m. No construction work on Sundays or holidays.

Yes, when the current notice or the posted signs ask. Follow the crew’s “No Parking” signs during tree work. For the 2025 tulip tree sprays, for example, the notice asked residents to move cars out from under those trees. More on landscaping.

Report it to the U.S. Postal Inspection Service (report online) and to San José Police (the non-emergency line is on the Emergency page). Every owner and tenant who lost mail should report it, so each loss is on record.

By email. Management emails owners the agenda and meeting notice before each Board meeting, usually 5 to 7 days ahead. If a revised agenda follows, use the newest one. More on Board meetings.

Yes, if you are a Member: an owner with association membership rights. Management’s community updates list open Board meetings as “Open to Homeowners only.” Use the joining link in management’s latest notice.

The day after Thanksgiving. Take them down by January 8. Decorate only your own home and deck, and use no nails or glue outside, except light hooks on the fascia and wreaths on doors. Other holiday decorations may go up 15 days before the holiday and must come down within 14 days after it.